The company implements a retail and agency sales system nationwide, providing customers with comprehensive pre-sales and after-sales technical support.
From initial technical solution discussions to project implementation, and then to after-sales service support, we offer reliable services throughout the entire product lifecycle.
Yugong has a professional after-sales service team with extensive experience in production, installation, and commissioning. Upon equipment arrival at the customer site, they offer services including installation, commissioning, acceptance, maintenance, repair, and training.
Yugong provides regular maintenance and inspection services tailored to customer needs, ensuring equipment runs smoothly and efficiently. By staying on top of maintenance, customers are kept informed about the operational status of their machinery, helping to prevent downtime and extend the equipment's lifespan.
With a fast fault reporting process, Yugong responds within 2 hours of receiving a repair request and provides equivalent quality and performance spare parts (excluding special parts) within 24 hours, ensuring the normal operation of the equipment.
The company has established service centers across all regions, enabling rapid service response. The company headquarters also has mobile after-sales service engineers who can quickly provide support and reinforcement to regional machines as needed.
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